Manila, Philippines – Globe Telecom’s GCash has launched a program that aims to protect customers from any unauthorised transactions. The Customer Protect program will cover unauthorized transactions originating from the GCash app, GCash on Messenger, and GCash Mastercard.

To be eligible, customers must report the unauthorised transaction no longer than fifteen (15) days from the date of transaction. For stolen MasterCards & phones, user must report and request to block their GCash account within forty-eight (48) hours.

For unauthorized GCash MasterCard transactions, including unauthorized online transactions, unauthorized withdrawals, and unauthorized POS transactions, Customer Protect will cover eligible cases, and the user will be advised to block and replace the card. Should the user refuse the card blocking, GCash will no longer honor disputes arising from the continued usage of the compromised card.

GCash Customer Protect

In order to launch the investigation and process the claim, affected customers must provide the required documentation within the specified period communicated by Globe.

Click here to find out more about GCash Customer Protect.